Auction Terms & Conditions

Prior to placing any bids, we strongly encourage all participants to carefully review our auction terms and conditions. These guidelines establish buyer responsibilities and promote informed decision-making to facilitate a transparent and efficient auction process. We highly recommend familiarizing yourself with these terms prior to bidding.

Vehicle Inspection Standards

At DBC Brokerage, we maintain rigorous quality assurance protocols. Our inspection team, comprised of Master ASE Technicians and ASE-Certified mechanics, performs comprehensive evaluations on every vehicle. Our selective standards result in only 20% of inventory qualifying for auction.

As a premier repossessed vehicle auction platform, we stand behind our 14-day satisfaction guarantee. All assets are guaranteed to match their online descriptions. For specific inquiries regarding vehicle eligibility, our team remains available to assist.

Payment Policy

For transaction security, we exclusively accept bank wire transfers. Please note we cannot process cash, credit/debit cards, PayPal, or cashier’s checks. Successful bidders will receive detailed payment instructions via email, including:

Recipient banking details
Routing information
Unique wire reference number

We advise monitoring both your primary inbox and spam folder for this critical communication.

Delivery Services

Upon payment verification, our logistics team will promptly coordinate delivery:

Service Area: Nationwide coverage
Dispatch Schedule: Weekly shipments every Monday
Transport Methods:
- Enclosed trailers for standard vehicles
- Flatbed/lowboy trailers for oversized assets
- Specialized equipment for non-operational RVs

Warranty Program

All purchases include:

Standard Coverage: 6-month limited warranty
Optional Extension: Available for up to 5 years

Coverage Details:
Includes mechanical components while excluding:

Cosmetic imperfections (documented in listings)
Routine maintenance items
Aftermarket accessories

Delivery Pricing & Protection

Free Delivery: First 500 miles
Extended Distance: $1/mile thereafter
Timelines:
- 14-day maximum for U.S. deliveries
- 22-day maximum for Canadian deliveries
Insurance Coverage: $25, 000 -$ 3,000,000 policies based on vehicle value

Warranty Terms

Co-Pay: Up to $50 per service visit (adjustable)
Non-Transferable: Valid only for original purchaser
State Compliance: We honor all applicable statutory warranties

Return Policy

14-Day Satisfaction Guarantee:

Full refunds available for assets returned in original condition
Buyer-caused damage voids eligibility

Return Process:

Initiate request within 14 calendar days of receipt
Contact customer service before 5 PM EST
Our team manages all return logistics

Non-Returnable Items:

Modified vehicles
Loan-collateralized assets
Accident-damaged units

Refund Processing

Approved returns trigger immediate refund initiation:

Standard processing: 1-3 business days
Timing subject to financial institution policies

We remain committed to delivering exceptional service throughout your auction experience. For any additional inquiries, please contact our customer support team.

14-Day Refund/Reject Policy

We are committed to ensuring complete customer satisfaction, and therefore, all purchases are eligible for a full refund within 14 days. However, the asset must be returned in its original condition, as any damage caused by the buyer will void the refund eligibility.